Last updated: December 23, 2025

At Toptech S.R.L. (“Toptech”, “we”, “us”), we respect your privacy and are committed to protecting the personal data we collect through our websites, applications, and services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights.

1) Data Controller

Company: Toptech S.R.L.
Website: toptech.com.bo
Contact email: support@toptech.com.bo
Address: Canal Cotoca 3er anillo interno #3630, Santa Cruz, Bolivia

2) Scope

This Policy applies to:

  • Visits to Toptech’s website and related pages.
  • Contact forms, demo requests, and quote requests.
  • Toptech systems and applications (e.g., POS solutions and related modules) when you interact with our support channels or cloud services (if applicable).
  • Communications via WhatsApp, email, or other official channels.

3) Information We May Collect

We may collect the following types of information:

a) Information you provide

  • Full name
  • Phone/WhatsApp number
  • Email address
  • Company name, tax ID (if applicable), city, industry
  • Messages and requests you send us (support, sales, demos)

b) Information collected automatically

  • IP address, browser type, device information
  • Pages visited and usage events (cookies/analytics)
  • Date/time and basic site performance data

c) Information from third parties

  • If you contact us through platforms such as Meta/Facebook, WhatsApp, or others, we may receive basic profile/channel information (e.g., identifiers, name, number, message content), as permitted by the platform and what you choose to share.

4) How We Use Your Information

We use your information to:

  • Respond to inquiries, demo requests, and quote requests.
  • Provide technical support and customer service.
  • Manage our commercial and administrative relationship.
  • Improve our services, security, and user experience.
  • Send service-related communications (e.g., technical notices).
    If we send marketing communications, you can opt out at any time.

5) Legal Basis for Processing

We process personal data when:

  • You give consent (e.g., by submitting a form).
  • It is necessary to provide a service or respond to your request.
  • We have a legitimate interest (security, fraud prevention, service improvement).
  • We must comply with legal obligations.

6) Cookies and Similar Technologies

We may use cookies to:

  • Enable core website functionality
  • Measure and analyze traffic (usage statistics)
  • Improve security

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

7) Sharing of Information

We do not sell your personal data.

We may share data only when necessary with:

  • Service providers for hosting, email, analytics, support, and communications (including WhatsApp Business/messaging platforms and customer support tools).
  • Payment or invoicing providers, if applicable.
  • Authorities when required by law.

These providers may only process data on our behalf, for the purposes described, and under reasonable security measures.

8) International Data Transfers

Some technology providers may be located outside Bolivia. Where applicable, we take reasonable steps to safeguard data (contracts, standard clauses, and security controls), depending on the provider’s available safeguards.

9) Data Security

We apply technical and organizational measures to protect your data (access controls, best practices, monitoring). However, no system is 100% secure. If we identify a relevant security incident, we will take steps to mitigate it.

10) Data Retention

We retain personal data:

  • For as long as needed to fulfill the purposes described in this Policy.
  • As required to meet legal, contractual, audit, or compliance obligations.
  • Support messages may be retained to maintain service history and improve support quality.

11) Your Rights

Depending on applicable laws, you may request:

  • Access to your personal data
  • Correction/updates
  • Deletion (where applicable)
  • Objection or restriction of processing
  • Withdrawal of consent (where applicable)

To exercise your rights, contact: support@toptech.com.bo
We may request minimal information to verify your identity.

12) Children’s Privacy

Our services are not intended for children without a parent/guardian’s authorization. If you believe a child provided us personal data, contact us so we can delete it.

13) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

14) Changes to This Policy

We may update this Policy from time to time. We will post the current version on this page and update the “Last updated” date.

15) Contact Us

If you have questions about this Policy or our data practices:
Email: soporte@toptech.com.bo
Company: Toptech S.R.L.
Address: Canal Cotoca 3er anillo interno #3630, Santa Cruz, Bolivia

© 2026 TOPTECH

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